Effective September 2023
These conditions will explain the right and obligations including the responsibilities of bot THRW and the Customer. The Handbag Restoration Workshop (THRW) takes the utmost care in working and caring for items in our care and care treated on an individual basis due to their needs. Nevertheless, we cannot be responsible for any underlying defects, stains and or inherent defects that are not readily apparent prior to proceeding with any works, this also covers unbuckle, suede and exotic skins.
Or services are tailored to your individual items by using the information that is provided by you. So, please give us all relative information at the time of sending to us.
We are unable to cancel orders once they have been processed - However, if you can contact us fast enough, we shall do our best to cancel your order.
Liability
We shall cover your items whilst in our care, in the event that they should be lost, stolen or irretrievably damaged in circumstances beyond our control. Items in our care are;
Any item currently having our services carried out, or waiting for our services to be carried out.
Any item awaiting payment.
Exclusions to liability
Any damage not related to our services
- Any damage more related to the services that have been agreed.
- Where an item has been repaired to a reasonably satisfactory standard no liability will be accepted for any depreciation in value.
- Loss of value against manufacturer original models after the service has been carried out.
- Where additional insurance cover has not been taken to for postage - standard cover will only apply.
We are not liable for:
Any damage to, or defect in, and item which we have not been contracted to work on, including hardware. Delays or failures which are due to ant cause beyond our control.
- Failed repairs due to inherent problems with the material or structure of an item.
Please note charges may still be applicable for any works already carried out.
- Problem occurring when carrying out work on previously repaired items from another party.
- Problems occurring that are deemed to be caused by the use of inappropriate care products.
We at THRW use industry standard techniques and professional materials, we do not warrant use of, manufacturer original materials or processes. Where original materials are not available, parts and colours will be matched as closely as possible to the original - or to the agreed spec (such as matched to a specific part of the item)
The Handbag Restoration Workshop cannot be held liable for the loss or damage to any accessories such as dust bags, locks, loose parts and credit cards that are not noted incur booking in process.
If any work that is recommended by us to you is rejected, we cannot be held responsible for the outcome of any works carried out that does not meet the customers expectations. THRW will not pay for any compensation for work that falls outside of the works that we provide.
General Care
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We cannot guarantee the removal of any stains, some linings that are heavily soiled may be difficult to clean well. Stain removal is an additional service and is not part of a basic clean.
On suede, nubuck and some leathers, some stains may not be removable,
It is important to note that stands repairs and defects or faults which have previously been treated or camouflaged in manufacture may become more apparent after the cleaning process, we may be unable to disguise natural flaws or adhesives employed by the manufacturer - therefore, all items are accepted by us at your own risk for cleaning.
As leather bags age and fade, the dirt on the bag can sometimes hide this wear and tear and can be exposed by cleaning. If this should happen, we will notify you and offer an upgrade in the service to restore the colour to those areas, It will not be the cleaning process that will cause this damage and so we will not be liable for it
After applying some of our services to your handbag or item, the texture may alter slightly from the original. The worse the damages is, the more products we will need to apply therefore possibly changing the texture.
We do make every effort to restore the item as close to its original finish as possible.
When leather becomes dirty, it can develop a shine. After the cleaning of the leather, the shine will be removed restoring the leather to how it was originally. We accept no liability for a complaint in such circumstances. A shine can be increased with additional services if required.
When restoring a full item of leather we will endeavour to match the colour to the most original part of the leather which is usually found inside the pocket or in an area which has been exposed to very little sunlight or wear and tear. We will match to such an area unless we receive different direction at the booking in stage.
When restoring the colour to only a part of the leather, we will match the surrounding area to help it blend in better. The item will always be cleaned first to equalise the colour as best as possible. However, if the weather is somewhat worn in other areas, this may highlight these areas further.
With Suede and Nubuck - some types of stains may not be removable and stains already present may become more obvious with cleaning. Because of the nature of the material, significant improvements are not always possible. In some cases, colours can become faded with cleaning and embossed prints may become affected. All items are therefore only accepted by us for work at your own risk.
Guarantee
We guarantee our labour and materials for a period of 6 months after work has been completed providing the item has been maintained well. If The Handbag Restoriation Workshop feel that at anytime the item has not been well cared for in the interim then the guarantee will be null and void.
Complaints
Should your item have been damaged in transit you need to let us know within 24 hours including photographs.
If you are unhappy with he work carried out then you must contact us within 48hours of reciept including photographs.
If we are found to be at fault we will endeavour to repair and/Or alter the item to your satisfaction at our cost. In all circumstances this will be the first point of action. Where the item has to be returned to us for this purpose, we will reimburse your costs of despatch with evidence of a valid receipt or invoice.
Returns are made at your expense, although we may waive this responsibility in certain circumstances.
If you have an questions please contact us in writing at enquiries@thehandbagrestorationworkshop.com
Any claim settled will be on the condition that it is accepted by the customer as full and final settlement.
Marketing
We may at times market examples of our work on social media as demonstrations our capabilities to existing and potential clients, unless the item is easily identifiable or personalised to an individual. Or we have been asked in writing not to, this is in compliance with our privacy policy.
Payment
We accept Bank Transfer in GBP.
No work will commence unless paid in full
Once received THRW will assess and confirm word required
If you have been given an estimate, we reserve the right to suggest other treatments if the incorrect ones have been requested.
All work will be agreed with client before commenced
You will be contacted for payment pre commencement
Where an item has not been paid for within 30 days we receive the right to charge for storage.
Any item left with us for over 13 weeks may be disposed of
THRW reserves the right to refuse any work, wholly or partially.
Lead Times
All of our lead times are estimates only.
THRW cannot be held responsible for delays to the service caused by unforeseen circumstances or additional requirements
Delivery and Postage
We use Royal Mail Special Delivery to send all parcel covering up to £2,500 for contents, if you wish to upgrade this service please advise as we are happy to assist you.
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If you have an questions please contact us in writing at enquiries@thehandbagrestorationworkshop.com.
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